Customer Services

Pacnet is serious about giving you the service and support you need.

We have made it easier for you to manage your Internet and email accounts online with our comprehensive, user-friendly tool kits. You also have the option to check your usage online, view your invoices, change your password and make secure payments.

If you are unable to locate the information you need, our Customer Service team is available from 8:30am to 6:00pm AEST Monday to Friday. Please see the Contact Us page for full contact details.

Customer Service Tools

Account Toolkit

Administer your account online with your Account Toolkit. You can check your online usage, change your plan online*, pay your bills, view your invoices, change your spam and email virus filtering settings and more.

Webmail

Log on to your Webmail service to send and receive emails, set up email forwarding, leave a vacation message or check your email quota.

Technical Support

We all know that connecting to the Internet can provide occasional issues. As part of our commitment to our customers, Pacnet aims to provide useful, technical information to help with common Internet problems that may arise. Please see the Contact Us page for full contact details.