CleanMail Service Terms

1. Application

These terms apply to our CleanMail service, and form part of our customer contract with you. They must be read in conjunction with our core terms at au.pacnet.com/terms-and-conditions/.

2. Service

2.1. The service we provide is an all in one solution in which we provide (subject to these Service terms) email filtering which is made up of:

2.1.1. spam filtering;

2.1.2. virus filtering;

2.1.3. content filtering;

2.1.4. service reporting;

2.2. The collective offerings under clause 2.1 are the ‘CleanMail’ service we provide you under these service terms.

2.3. The services are provided on a month to month arrangement, unless your customer contract says otherwise – either party may terminate the service on 30 days written notice.

2.4. You must ensure that all of your contact details remain current at all times, so that you can receive any notifications of blocked email.

3. Provisioning

3.1. If we agree to provide you with this service you must:

3.1.1. pay the set-up fee, in accordance with our price list;

3.1.2. pay the monthly service fee, in accordance with our price list;

3.1.3. provide us with access to amend your domain MX records– where we agree to set up the service for you; and

3.1.4. do all other things that we reasonably require to enable the service.

3.2. You are responsible for setting up the service with the instructions we provide you, unless we agree to setup the service for you.

4. Operation

4.1. Where the service provides you with a notification of filtered mail which is blocked, it is solely your responsibility to determine whether to delete or release the filtered mail.

4.2. We do not backup or retain copies of filtered mail unless we agree to do so, and you pay the applicable fee in accordance with our price list.

4.3. We will provide you with written reports from time to time, which may provide statistics such as the number of messages received, the amount of spam and or viruses received and filtered, and potential costs savings in using CleanMail.

4.4. These reports are provided on the basis that they may not be error free, and that the potential cost saving information is only an estimate based on identified criteria, and may not actually reflect your individual circumstances.

5. Acknowledgments

You acknowledge:

5.1. that we do not warrant that all filtered mail will be free of viruses, malware or spam;

5.2. this service should be used in conjunction with regularly updated desktop software to provide additional anti virus, anti spam and anti malware capability;

5.3. use of the Internet subjects your computer to risk, and this service cannot provide absolute protection against all threats;

5.4. that if you release filtered mail which is blocked, you may subject your computer to risks including virus infection;

5.5. that we are only able to offer the service where our wholesale provider agrees, otherwise we may terminate a customer contract without liability where we are unable to provide the service due to our wholesale provider; and

5.6. that our wholesale provider may require us to impose additional terms into our customer contracts, where they do, we will notify you in accordance with your customer contract.

6. Trials

6.1. We may offer 30 day trials (30 days from the date a service is provisioned for your use – ‘trial period’) from time to time, where we do, we will include an express term into your purchase order.

6.2. Where we have agreed to provide you with a trial service, you may terminate this service by advising us (in writing) before the expiry of 30 days from the date the service is provisioned for your use.

6.3. If you do not terminate this service in accordance with this clause 6 within the trial period, then we will continue to provide the service to you until it is validly terminated in accordance with your customer contract.

6.4.Despite anything to the contrary, if you do not terminate the service during the trial period in accordance with this clause 6, then you remain liable to pay for the use of the service (and the set-up costs) in accordance with your customer contract.

7. Dictionary

domain the domain name that is the subject of this service, and if more than one, all of them
filtered mail any email message that is transmitted to your domain and filtered by this service
malware includes any trojan, worm or other forms of hostile, intrusive, or annoying software or program code