Express DSL Service Terms

1. What are these service terms about?

These terms are product specific terms for our Express DSL plans.

2. What terms apply?

These service terms along with our DSL category terms and our core terms (which can be found at au.pacnet.com/terms-and-conditions/) together form your customer contract with us.

3. What contract terms are available for Express plans?

You can enter into a customer contract for either:

3.1. 6 months

3.2. 24 months; or

3.3. any other period which we agree to.

4. Are there any limitations of Express DSL plans?

All Express DSL services:

4.1. come with dynamic IP addresses; and

4.2. must not be used with servers1.

4.3. Outbound SMTP (TCP Port 25) access is restricted to official Pacnet mail servers only2; full outbound SMTP access from your customer site may be opened (in our discretion) upon receiving a written request from you.

5. What is speed shaping

5.1. Speed shaping is a restriction on speed which is imposed once a download limit is reached. Where a plan is shaped it will be restricted to a maximum speed of 64kbps unless a plan states otherwise.

5.2. Speed shaping is imposed on Express DSL services in the following circumstances:

5.2.1. during peak hours, for specific off-peak plans;

5.2.2. when a download limit is reached;

5.2.3. Where speed shaping is imposed it will continue in both peak and off peak times until the start of the next billing month, unless you choose to pay fees to remove speed shaping.

5.2.4. during peak hours and / or off-peak hours for plans that have quotas or caps in each time period once the specific quota has been exceeded.

5.3. Depending on your plan, speed shaping and peak hours may differ

5.3.1. For specific “off-peak” plans, where speed shaping is imposed it will continue in both peak and off peak times until the start of the next billing month, unless you choose to pay fees to remove speed shaping.

5.3.2. For plans that have a quota in both a peak time period and an off-peak time period, speed shaping is imposed independently in each time period and will continue for that time period where usage has been exceeded until the start of the next billing month, unless you choose to pay fees to remove speed shaping (for example if you use 5GB of your 5GB monthly usage for peak times for a month, and have only used 6GB of your 20GB off peak usage for the month, the service will be speed shaped during peak periods only).

5.4. Our off peak times may change from time to time, but for Off-Peak 512, our Peak hours are between 8:00am and 6:00pm Monday to Friday; for all other plans our peak hours are between Monday to Friday 8:00am to 8:00pm.

1. e.g. web servers, and FTP servers.
2. e.g. smtp.pacific.net.au