Important Warranty Information

Important legal rights called Consumer Guarantees

For products you buy from us, you also have legal rights known as Consumer Guarantees. This includes a guarantee that those products will be fit for purpose, safe, durable, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost.

You’re entitled to a solution if a consumer guarantee isn’t met

You’re entitled to a solution if a product doesn’t meet a consumer guarantee. Where a product is faulty, the solution will depend on the type of fault and whether that fault is ‘major’.

A major fault includes a fault that would make the product unsafe, substantially unfit for purpose (either the purpose for which the goods are commonly used or a specified purpose which was disclosed to the customer prior to purchase), or would normally stop someone from buying the particular product if they’d known about the nature and extent of the fault.

If your product has a major fault, you can choose whether to have it repaired or replaced, or to receive a refund. You may even be able to end the service contract that is connected with the faulty product. If your product doesn’t have a major fault we’ll replace or repair your device within a reasonable time. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If possible, you should back up your data as the repair process may result in the loss of any data stored on your device.

For information about Consumer Guarantees and your return rights, please visit the ACCC website.

These rights don’t apply if you caused the damage

Our warranty and Consumer Guarantees don’t apply if you have damaged your device. This can include exposing a device to moisture (usually referred to as ‘liquid ingress’) or dropping it. Sometimes you might not know that you caused the fault. Even if you’ve caused damage to your device we’re still here to help. However, you may need to pay a fee to have your device repaired or replaced. An assessment fee can also apply.

How do I submit a faulty mobile broadband device claim?

Please contact us by phone or email to advise us that you wish to make a claim.  Our contact details can be found at, https://au.pacnet.com/contract/contact-us .

Mobile Broadband Device Warranties

Important legal rights called Consumer Guarantees

For products you buy from us, you also have legal rights known as Consumer Guarantees. This includes a guarantee that those products will be fit for purpose, safe, durable, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost.

Consumer guarantees apply regardless of Pacnet policies and can apply even after the Pacnet’s warranty has ended.

You’re entitled to a solution if a consumer guarantee isn’t met

You’re entitled to a solution if a product doesn’t meet a consumer guarantee. Where a product is faulty, the solution will depend on the type of fault and whether that fault is ‘major’.

A major fault includes a fault that would make the product unsafe, substantially unfit for purpose (either the purpose for which the goods are commonly used or a specified purpose which was disclosed to the customer prior to purchase), or would normally stop someone from buying the particular product if they’d known about the nature and extent of the fault.

If your product has a major fault, you can choose whether to have it repaired or replaced, or to receive a refund. You may even be able to end the service contract that is connected with the faulty product. If your product doesn’t have a major fault we’ll replace or repair your device within a reasonable time. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If possible, you should back up your data as the repair process may result in the loss of any data stored on your device.

Please make sure you let us know if there is a particular solution you would like so we can capture and consider this when assessing your issue.

For more information about Consumer Guarantees and your return rights, please visit the ACCC website.

These rights don’t apply if you caused the damage

Our warranty and Consumer Guarantees don’t apply if you have damaged your device. This can include exposing a device to moisture (usually referred to as ‘liquid ingress’) or dropping it. Sometimes you might not know that you caused the fault. Even if you’ve caused damage to your device we’re still here to help. However, you may need to pay a fee to have your device repaired or replaced. An assessment fee can also apply.

How do I submit a faulty mobile broadband device claim?

Please contact us by phone or email to advise us that you wish to make a claim.  Our contact details can be found at, https://au.pacnet.com/contract/contact-us .

Warranty Period

Pacnet’s warranty period for mobile broadband devices are as follows:

Device Warranty Period
Huawei Mobile WiFi E5331 Modem Same as the Minimum Term for the mobile broadband service.
Huawei E3276 USB Modem Same as the Minimum Term for the mobile broadband service.