Serviced Firewall Service Terms

1. What are these service terms about?

These service terms are product specific terms for our Serviced Firewall product.

2. What terms apply to the service?

We provide this Service in accordance with these service terms and our standard form of agreement (which can be found at

3. What is the service we provide?

The Service is a centralised one that aims to protect customers by routing all of their internet traffic through an enterprise grade firewall housed at our data centre.

4. Are there any prerequisites for the Service?

Before we can provide you with the Service you must:

4.1. have an eligible service; and

4.2. select one of our predefined rule sets and IDS.

5. How is the Service enabled?

5.1. If you have satisfied the prerequisites in clause 4, you can place a service order.

5.2. If we accept your service order, we will:

5.2.1. install the rule set you have selected; and

5.2.2. enable the IDS you have selected.

5.3. You must pay a set up charge, and any other charges in accordance with our price list, which is subject to variation from time to time.

6. How is the Service maintained?

6.1. For the duration of the Service we will:

6.1.1. at our discretion update the firewall with any changes (including firmware and software) which the manufacturer of our firewall recommends;

6.1.2. monitor traffic passing through our firewall and block any traffic we believe is an intrusion attempt in line with the rule set chosen; and

6.1.3. notify you of any scheduled maintenance of our network and systems which may affect the services we provide.

6.2. If we update our firewall, the update will take precedence over the rule set and IDS you selected before the update.

6.3. If you want to change the rule set and IDS you must ask us in writing.

7. What are your obligations?

In addition to any other obligation you have, you must:

7.1. constantly review the security requirements of your computer;

7.2. ensure that the rule set and IDS you select is the most appropriate for your circumstances;

7.3. take all reasonable steps to:

7.3.1. maintain the security of your computer;

7.3.2. utilise additional security hardware or software on your computer;

7.3.3. keep all passwords secret;

7.4. ensure that your computer:

7.4.1. has regularly updated virus protection software; and

7.4.2. is regularly scanned with the software referred to in clause 7.4.1.

8. What other services and promises are excluded?

We are not:

8.1. obligated to provide you with:

8.1.1. any equipment or software;

8.1.2. any additional security and anti-virus services unless we enter into a written agreement to do so;

8.2. liable to the extent permitted by law for:

8.2.1. a failure (or the presence of errors) of firmware and software updates which we use, as we rely on the manufacturer of our firewall to provide all updates;

8.2.2. a failure of software or customer equipment to function properly because of this Service;

8.2.3. a security breach even where it is caused or contributed to by a failure of the Service.

9. What acknowledgments do you make?

You acknowledge that:

9.1. a firewall is only one element of a secure computer, and alone is not sufficient to create acceptable security;

9.2. other vulnerabilities in a computer can substantially undermine the security which might otherwise be afforded by a firewall;

9.3. any connection between the internal network and the external network can reduce the security of the internal network. Connections are necessary for services like email and World Wide Web access to work, so firewall based security necessarily involves balancing the security of the internal network against the value of connections to external networks;

9.4. the default rule set and IDS is our assessment of what is reasonable and prudent for the average small business user;

9.5. where we upgrade our firewall or conduct maintenance on it, your computer network may become vulnerable to security threats;

9.6. you must review your rule set and IDS immediately after an upgrade of our firewall to determine whether they are still suitable; and

9.7. although we may notify you of scheduled maintenance to our network and systems, we will not be able to notify you of unscheduled maintenance.

10. What do words mean?

In these service terms:

10.1. ‘computer’ means any computer which is connected to an eligible service including a computer network;

10.2. ‘service order’ means an order for a service in a form prescribed by us;

10.3. ‘eligible internet service’ means internet connectivity provided by us which is compatible with this service;

10.4. ‘rule set’ means the settings and commands that regulate the passage of data through the firewall;

10.5. ‘Service’ means our Serviced Firewall product provided on the basis of these service terms;

10.6. ‘IDS’ means intrusion detection system and its settings;